Unfortunately, we cannot accept returns OR exchanges for change of mind, which is in line with Australian Consumer Affairs. All Products are in stock ready to ship unless otherwise specified in the description.

Faulty Good Returns 

If you believe you have purchased a fault product, you must provide proof of purchase to receive a refund or replacement. Please let us know immediately (within 14 days) by emailing us at exploreandbloom@gmail.com.au

Products are considered faulty if they are received damaged, or if they break within 14 days of purchase. Damage as a result of wear and tear are not considered to be faulty. Please ensure you follow all care instructions carefully. We will ask you to send a photograph or return the faulty item at the customer expense. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within two to five days.